Privacy policy

Seva (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Seva platform.

1. Information We Collect

We may collect the following types of information:

a. Information you provide directly

• Account details (such as email address and name)

• Health-related information you choose to add, including symptoms, conditions, medications, test results, notes, and uploaded documents

• Messages and interactions with the chatbot

b. Technical information

• Device and browser information

• Log data such as IP address, timestamps, and usage patterns
  This data is used solely to maintain platform security and performance.

2. How We Use Your Information

We use your information to:

• Provide and improve the Seva platform

• Organise and display your health information in features such as chat, timelines, and records

• Maintain security, prevent misuse, and debug issues

• Communicate important service-related updates

Seva does not use your data for advertising purposes.

3. Health Information Disclaimer

Seva is not a medical provider.
Information generated by the platform is for informational and organisational purposes only and must not be considered medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical decisions.

4. Data Storage and Security

• Your data is stored securely using industry-standard safeguards

• Access to systems is restricted and monitored

• We take reasonable steps to protect your information from unauthorised access, loss, or misuse

No system is completely secure, but we aim to follow best practices appropriate for an early-stage platform.

5. Data Sharing

We do not sell your personal or health data.

We may share data only:

• With trusted service providers strictly necessary to operate the platform

• If required by law or legal process

• To protect the rights, safety, or integrity of Seva and its users

6. Your Rights

Depending on your location, you may have the right to:

• Access the data you have provided

• Request correction or deletion of your data

• Withdraw consent for data processing

You can exercise these rights by contacting us at: [insert contact email]

7. Data Retention

Your data is retained only for as long as your account remains active or as necessary to provide the service. You may request deletion of your account and associated data at any time.

8. Children’s Privacy

Seva is not intended for use by children under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy as Seva evolves. Significant changes will be communicated through the platform or by email.

10. Contact

If you have questions or concerns about this Privacy Policy, contact us at:
[insert contact email]